President, Premier Workforce Solutions, (2008-Present)

Our human resource management services including Emotional Intelligence training, Mediation/ADR and Talent Assessment services to public and private sector clients (i.e. Clayton County Courts & School System, Federal EEOC, Community Programs).

Experience

Experience as an ADR/Mediator for the State’s Alternative Dispute Program (Key Initiatives: Performance Management, Competency Development, and Enterprise Critical Hiring).

Technical expertise: ADR/Mediation, Employment Law & Assessments.

-Workforce Planning/Succession Planning

-Career Banding

-Principle-Centered Leadership

-Competency Profiling, Test Validation & Assessment

-Learning Needs Assessment

-FLSA Investigations with Dept of Labor liaison

SKILLS/KNOWLEDGE/TRAINING

- Certified Mediator and Registered Neutral – Georgia Office of Dispute Resolution

- Certified Facilitator, Leadership Strategies

- Toastmasters International, Competent Toastmaster (CTM)

- Association for Conflict Resolution (ACR), Member

- Project Management Institute (PMI), Member

- Growing Leaders – Habitudes Facilitator, National Leadership Forum

- Certified Emotional Intelligence Facilitator, Society of Emotional Intelligence, (SoIE) Member

EDUCATION

A.S., Urban Studies, Public and Urban Affairs, Georgia State University

B.A., Business Administration, Computer Systems in Business, Saint Leo College

M.S.A., Human Resources Administration - Central Michigan University

Currently pursuing Ph.D. (C) – Organizational Management, Capella University

Certified Facilitator – Emotional Intelligence, Society of Emotional Intelligence

Certified Mediator for Workplace Disputes, Justice Center of Atlanta, Inc.

Specializations: General (includes Workplace), Domestic and Juvenile Mediations

Basic Arbitration Training, The New Decision Management Associates

Certified Performance Management Process Instructor, State ofGeorgia

Employee Orientation Instructor

        Drug-Free Workplace

        Sexual Harassment

        Americans with Disabilities Act

        Discipline without Punishment

        Ethics & Standards of Conduct

        Total Quality Management

        Performance Management

• ·Dispute Resolution – Credentials for mediating within SPA Alternative Dispute Resolution Program and Juvenile Court of Clayton County
• ·Employment Law 2011, Fred Pryor, 4/12/11
• ·Mediation Training, Clayton County Juvenile Court, Jonesboro, GA, 12/12/11
• ·Structured Behavioral Interviews Workshop, Turknett Leadership Group, Atlanta, 12/17/11
• ·Conflict Resolution Academy (CEU Mediation), Atlanta, 2/1/12

Gwendolyn L. Wiggins      

64 Black Watch Court

Fayetteville, GA 30215-8047

[email protected]

(770) 460-6948 (h) (404) 276-1520 (c)