Mediation is a process by which people talk to each other with the goal of working out an acceptable resolution to whatever they may be in conflict about. They are helped in this process by a mediator, who acts as a neutral third party to facilitate the conversation. The conversation can occur over time, requiring a number of sessions.
Mediation is a forward-looking process. Usually the desired result is some type of agreement by which the parties involved can abide. A successful mediation is one where each party is able to speak freely, feels heard, feels understood and is able to listen and understand the other party's perspective. It is not a negotiation, although negotiating can certainly be part of the mediation process.
When mediating, I follow the conversation and through active/reflective listening, checking in and summarizing, I help the parties identify and discuss the issues. I do not sit in judgment, nor do I express personal opinions. I may work with parties to problem-solve, if that is their desire.